Our supply policy is to maintain all installed systems for a minimum of 10 years using the following plan:
1/ Business hour’s telephone support, 8.00 am – 5.30 pm, technical and general, throughout the life of the system. (Lifetime free telephone support).
2/ Next day, 24 hour, delivery of function cards, on a repair/exchange basis.
3/ Cirris’ test systems are self-diagnostic down to the board [PCB} level.
4/ Calibration is tested using traceable standards prior to equipment dispatch and a 12 month certificate is issued. Users then, either return the test equipment for calibration check and re-issue of certificate or purchase a kit of traceable sub-standards (valid for 5 years) and check calibration on-site.
5/ The design of Cirris testers supports fast, easy service at a distance and provides a very high MTBF. Combined Test Solutions maintains a complete inventory of all Cirris spares at the UK headquarters.
6/ Warranty against system failure is for 12 months from purchase and covers all parts and workmanship but excludes damage due to misuse.