What does the Combined Test Solutions service contract offer?
The risk of lost production due to tester downtime drops considerably with a Combined Test Solutions service support contract. We provide you with two strategies to minimise downtime and maximise value; Firstly, the contract provides for an annual call out, at your convenience, usually to check and calibrate the test system. It is a proven fact that preventative maintenance keeps the test systems running to specification longer and means that potential problems are spotted before they become an issue. However this day can be exchanged for a training day or an emergency on-site repair day – at your will.
The contract in effect extends the Cirris 12 month warranty to provide repair and calibration as well as maintenance. Secondly you, as a support contract holder, get priority on spares and on technician’s time, at any time of the day. When the UK work day is over, (8.30am to 5.30pm), the USA based support team carries on into the night. This means that you get priority support right through into the night. It doesn’t stop there – with the use of Citrix software we are able to take control of your tester remotely in order to rapidly diagnose the problem!
Again, saving you time and money.