What does the Combined Test Solutions service contract offer?

The risk of lost production due to tester downtime drops considerably with a Combined Test Solutions service support contract. We provide you with two strategies to minimise downtime and maximise value; Firstly, the contract provides for an annual call out, at your convenience, usually to check and calibrate the test system. It is a proven fact that preventative maintenance keeps the test systems running to specification longer and means that potential problems are spotted before they become an issue. However this day can be exchanged for a training day or an emergency on-site repair day – at your will.

The contract in effect extends the Cirris 12 month warranty to provide repair and calibration as well as maintenance. Secondly you, as a support contract holder, get priority on spares and on technician’s time, at any time of the day. When the UK work day is over, (8.30am to 5.30pm), the USA based support team carries on into the night. This means that you get priority support right through into the night. It doesn’t stop there – with the use of Citrix software we are able to take control of your tester remotely in order to rapidly diagnose the problem!
Again, saving you time and money.

What is covered by the service contract?

Repair, maintenance and support, both hardware and software, as well as calibration of the range of Cirris testers right up to their primary interface is included.

In fact we will always provide sound advice on fixturing as part of the service and this in many cases is of significant value to the test department under pressure for fast solutions! All causes of failure, other than misuse and damage arising from external sources are covered.
In such cases a supplementary charge would be made to cover costs.

What will the service contract provide that “ad-hoc” repair will not?

One of the great benefits of a service contract from Combined Test Solutions is the reduction of the risk to loss of production caused by tester downtime and your product not getting shipped right first time and on time. Fast response from Combined Test Solutions and a full spares back up makes a major difference to companies evaluating both scenarios.

The Cirris reputation

Cirris has an enviable reputation for reliability and the testers have very high MTBF’s, [mean time between failures]. Many of the low voltage testers have a lifetime of service without any service intervention.
However the fact is that as products grow more sophisticated, their complexity rises and so the need for more complex and capable test systems rises. Now, today, the dependency on the test system to deliver on the hour, every hour is ever greater than ever before.

If problems do occur – you know it’s bound to be at the month end, when pressure is highest. It’s then that the service contract really pays off. Plus, having the ability to forward schedule the timing of the test systems calibration and having it done onsite means that you are in control.

Many customers have found that although Cirris’ products are unlikely to need repairs, ISO 9000 quality procedures dictate an annual calibration to traceable standards and this is part of the provision of a Combined Test Solutions service contract.

Contracted customers will get fast response and priority over “ad-hoc” arrangements and they benefit from the knowledge that an extensive reservoir of expertise and resource is just a phone call away. Also, the annual cost is excellent value as insurance to enable the Cirris tester to perform to its best and always be in calibration.

When to purchase a service contract?

Many customers decide whether or not they need a service contract after owning the test system for some time – usually just about when the 1 year warranty is due to expire. That’s fine – we can work with you on timing and fit in the start dates to suit you.

What other costs will you have?

Service contracts, like insurance policies, have limits to their coverage. The cost is calculated to cover ordinary use with no extraordinary damage. However bad things can happen, e.g. floods, fire, lightning strikes and drops onto hard surfaces. The Combined Test Solutions service support contract will cover all the ordinary management of such situations but supplementary charges would be made to cover the cost of components.

Call Combined Test Solutions now – to receive an outline service contract or phone to discuss options and costs.

Email service@ctstest.co.uk
Web www.combinedtestsolutions.co.uk

Phone 01525 37 44 66

If you would like to find out more and see the standard Combined Test Solutions service contract – please call 0044 1 525 37 44 66 and ask for technical support – David Yirrell or Tim Morris. Alternatively you can just email service@ctstest.co.uk

Contact us for more information on any of our products or if you have service and support requirements.